Frequently Asked Questions

products covers our full catalog of quality products offered at affordable prices. Each item is built to a high standard and suitable for everyday use as well as special occasions.

We source durable, high-quality materials for every product. Material details are listed on each product detail page so you know exactly what you are buying.

Every product passes through a rigorous quality control process before shipping. This ensures long-lasting durability and consistent quality across our catalog.

The vast majority of our products are produced to safe standards. We also offer options specially designed for sensitive needs. Material information is listed on each product detail page.

With proper care, your product will retain its original condition for a long time. Follow the care guidance on the product page, keep it away from harsh chemicals, and store it appropriately when not in use.

We apply the same quality standards across every product line. Each item is inspected before dispatch, and we continuously review supplier materials to keep quality high.

Our products deliver comparable quality and appearance to premium alternatives at a much more affordable price. This is possible thanks to our direct-from-manufacturer model, which removes intermediary costs.

All our products are warranted against manufacturing defects. Issues arising from production are replaced free of charge. Issues caused by user error are not covered by the warranty.

We offer a wide range of products across many categories and accessories. We have over 10,000 active product varieties, and you can browse them all by category on our website.

Yes, we offer a custom order service for wholesale customers. You can contact us via WhatsApp () with your requirements. Minimum order quantity and production time vary by request.

You can place an order on crawza.com as a member or as a guest without registering. Add products to your cart, enter your delivery information, choose your payment method, and complete your order.

We accept credit cards (Visa, Mastercard), bank transfer/EFT, cash on delivery, and credit card on delivery.

Yes, we offer a cash on delivery option. You can pay with cash or by credit card upon delivery. An additional service fee may apply for cash on delivery.

Yes, an additional discount is applied for payments made by bank transfer/EFT. You can send your payment receipt via WhatsApp after transferring for order confirmation.

Yes, installment payment is available for credit card payments. The number of installments and conditions may vary depending on your bank. Current installment options are shown at the payment step.

Yes, an e-invoice is issued for all orders. Corporate customers can enter their invoicing details during checkout.

You can request a change or cancellation before your order is shipped. Please contact us as soon as possible via WhatsApp () or email (info@crawza.com).

There is no minimum amount for retail orders. A minimum order amount and quantity may apply for wholesale orders. Please contact us for current wholesale terms.

Shipping fees vary depending on the order amount. Free shipping is available for orders above a certain amount. The current free shipping threshold is displayed on the cart page.

Deliveries within Turkey are made via Yurtiçi Kargo. After your order is shipped, a tracking number will be sent to you by SMS and email.

After your order is confirmed, it will be shipped within 1–3 business days. The shipping delivery time is 1–3 business days depending on your location. The total delivery time is approximately 2–5 business days.

After your order is shipped, a tracking number will be sent by SMS and email. You can also track your shipment status in the "My Orders" section by logging into your account.

Yes, we offer special shipping solutions for our international wholesale customers. Please contact us via WhatsApp () for international shipping terms and fees.

Please inspect your package upon delivery. If a product is damaged or missing, take a photo and notify us within 24 hours via WhatsApp () or email (info@crawza.com). The issue will be resolved as soon as possible.

Products can be returned within 14 days of the delivery date. Items must be unused, in their original packaging, and with their tags intact.

You have an unconditional right of return within 14 days. The 14-day period begins from the date the product is received.

Yes, product exchanges are possible within 14 days. The product must be unused and in its original packaging for an exchange. You can submit your exchange request via WhatsApp.

In cases of manufacturing defect or incorrect product shipment, the return shipping fee is covered by us. For customer-initiated returns, the shipping fee is the responsibility of the buyer.

After the returned product reaches us and is inspected, a refund will be issued within 3–5 business days. For payments made by credit card, the refund may take 1–2 weeks depending on your bank.

Take a photo of the product and notify us immediately via WhatsApp () or email (info@crawza.com). Products found to have manufacturing defects will be exchanged free of charge or refunded.

You can take advantage of wholesale prices by registering on crawza.com. You can also place wholesale orders directly via WhatsApp (). Special price lists and catalogs are provided to our wholesale customers.

Our wholesale customers receive special prices below retail. Additional discounts are provided as order volume increases. Our direct-from-production sales model eliminates intermediary costs.

The minimum order quantity for wholesale orders varies by product category. Please contact us via WhatsApp for current minimum order conditions.

Yes, we are expanding our dealer network throughout Turkey and internationally. You can apply via WhatsApp () for detailed information about dealership terms and advantages.

A tiered discount system based on order volume is applied to our wholesale customers. Regular customers receive additional benefits and priority service.

Yes, you can easily handle product selection, price quotes, and order processing via WhatsApp (). Our wholesale sales team is available Monday to Friday, 09:00–18:00.

Yes, you can shop as a guest without registering. However, if you register, you can benefit from advantages such as order tracking, saving addresses, and accessing exclusive discounts.

You can click the "Forgot Password" link on the login page to have a password reset link sent to your email address. Click the link in the email to set a new password.

Yes, all your personal data is protected under the KVKK (Personal Data Protection Law No. 6698). A secure SSL-encrypted connection is used. Your payment information is never stored in our system.

crawza.com is available in 31 languages. You can shop in Turkish, English, German, French, Arabic, Russian, Spanish, Italian, Portuguese, Japanese, Korean, Chinese, and many more.